Right for withdrawal

The Buyer has the right to refuse the product within 14 calendar days from the moment of receipt of the Product by sending a completed cancellation form to the Seller to info@storexo.lv. The cancellation letter form can be downloaded here or the Seller will send it to the Buyer by e-mail at the Buyer’s request.

After receiving the rejection letter, we will send you a return label so that you can return the item back to us using a DPD parcel. Or you can use the most convenient way for you to deliver the product to Klijanus iela 8 – 407, Riga, LV-1013, in this case all expenses incurred in connection with sending the product back to the Seller will be covered by the Buyer.
The buyer is obliged to return the product to the seller within 7 days after sending the letter of refusal.

The buyer cannot exercise the right of withdrawal if:

• By their nature, the ordered goods cannot be returned (hygiene goods), or they are perishable or can be quickly used up;
• The ordered goods are made specifically for the Buyer according to an individual order;
• The product has been used for purposes other than those intended by the manufacturer;
• The expiration date indicated on the Product packaging or the label attached to the Product has expired;
• Natural wear and tear has occurred (for example, battery resource, accumulators, wear of tires, wear of shoes, gloves and other clothing, wear of filters, etc.);
• The reason for the occurrence of non-conformities is inadequate installation, assembly or installation;
• The cause of non-conformities is inadequate preparation of the Product for work or operation (including mechanical damage), not following the instructions of the Product Manufacturer in the Product’s instructions or the Product’s description;
• Damage from drops, unless the Product Manufacturer has specifically stated that the Product is drop-proof;
• Unauthorized repairs (for example, open case, disassembled parts of the Product, mechanisms, etc.) were carried out, which are not intended to be carried out in the daily operation of the Product, and were carried out by a person who is not a representative of the Service;
• It is found that the Product manufacturer’s warranty seal or serial number is damaged;
• Use of non-standard power supply units, accessories and spare parts, as well as raw materials (cartridges, toners, etc.), which have not been certified by the manufacturer for use with the specified Product, and if this has caused damage to this product;
• Used pirated or inappropriate software (in computer equipment or mobile phone);
• Regular service maintenance has not been performed (for goods that require it);
• Timely replacement of the worn elements has not been carried out, which has caused further damage to the Product;
• The product has been exposed to environmental influences not foreseen in the instructions (inappropriate temperature, humidity, natural elements – lightning, fire, flood, etc., and foreign objects – liquids, insects, etc., getting into its parts);
• The Product was used for economic or professional activity, but such use of the Product is not specified in the Product instructions or Product description;
• The Product was used already after the defect or damage was detected and the use of such Product caused further defects or damage;
• The product has been modified in any way (for example, clothing has been resewn, furniture repainted, furniture fabric reupholstered, etc. any modifications)

The sixth part of Article 12 of the Consumer Rights Protection Law of the Republic of Latvia states that “the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal”. The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold a compensation fee in case the product is damaged, by neglecting the product during use or by not following the instructions in the manual, if the product’s original packaging is lost or if its packaging is significantly damaged.